Last updated: 14 September 2026

This Refund & Cancellation Policy explains how cancellations and refunds are handled for UserBX services.
This policy should be read together with any proposal, quotation, statement of work or service agreement provided for a specific project.
Nothing in this policy is intended to remove or restrict any statutory rights you may have under applicable consumer protection law.


1. Digital Services and Projects?
UserBX provides digital services that may involve significant time and resources before a project is completed.

Depending on the service, work may include:

Research;
Planning;
Design;
Development;
Software configuration;
Content implementation;
Testing;
Project management;
Third-party services;
Deployment.

The specific payment and cancellation terms for a project may be set out in the customer's proposal or service agreement.

2. Before Work Begins
If a customer cancels a project before UserBX has started work, UserBX will assess the cancellation and any refund due based on:

The payment already made;
Whether work has commenced;
Any costs already incurred;
Third-party costs;
The terms agreed for the project; and
Any applicable statutory rights.

Where no work or third-party costs have been incurred, UserBX may provide a refund in accordance with the applicable agreement and law.

3. After Work Has Started

Once work has commenced, payments may cover work already performed and costs incurred by UserBX.
Where permitted by law, amounts relating to work already completed, approved deliverables, third-party costs or other non-recoverable expenses may not be refundable.
If a customer cancels after work has started, UserBX may calculate the amount payable based on the work completed up to the cancellation date.

4. Deposits and Initial Payments
Some UserBX projects may require an initial payment or deposit before work begins.
The purpose of an initial payment may include reserving project capacity and covering initial project work.
Whether an initial payment is refundable will depend on the specific project agreement and applicable law.

5.Customer Delays
A project may be delayed if the customer does not provide information, content, approvals, access credentials, feedback or other materials reasonably required to complete the project.
Where a customer delay significantly affects the project timeline, UserBX may need to:

Adjust the delivery schedule;
Reschedule project work;
Reallocate project resources; or
Agree a revised delivery date with the customer.

Any significant changes to project scope or timelines may be addressed through the applicable project agreement.

6. Changes to Project Scope
A customer's request to add features, pages, functionality, revisions or other work outside the agreed project scope may result in additional charges.
UserBX will generally communicate additional costs before carrying out substantial out-of-scope work.

7. UserBX Cancellation
UserBX may cancel or suspend a project in circumstances including:

Serious breach of the agreed terms;
Non-payment;
Abusive or threatening behaviour;
Fraudulent activity;
Unreasonable refusal to provide required information or access;
Circumstances outside UserBX's reasonable control; or
Other circumstances permitted by the applicable agreement or law.

Where UserBX cancels a project, we will determine any refund or outstanding payment in accordance with the applicable agreement, work completed and applicable law.

8. Subscription Services
If UserBX offers recurring subscription or software services, the applicable subscription terms will specify:

Billing frequency;
Renewal terms;
Cancellation requirements;
Service termination;
Refund eligibility; and
Any applicable notice period.

A separate SaaS or subscription agreement may apply to UserBX software products.


9. Third-Party Costs
Some UserBX projects may require third-party services, including:
Domain registration;
Website hosting;
Premium software;
Plugins;
Fonts;
Stock assets;
APIs;
Payment services; or
Other external services.
Third-party fees may be non-refundable and may be governed by the third party's own terms.
Where possible, UserBX will identify significant third-party costs before they are incurred.


10. Defective or Non-Conforming Services
If you believe a UserBX service has not been provided in accordance with the agreed requirements, please contact us as soon as reasonably possible.
We will review the issue and, where appropriate, may provide a correction, repair, replacement service or other appropriate remedy.
Nothing in this section limits any statutory rights that cannot legally be excluded.


11. Consumer Rights
If you are a consumer, you may have statutory rights under Irish and European consumer protection law.
Those rights may apply regardless of the terms of this Refund & Cancellation Policy.
Nothing in this policy is intended to exclude, restrict or reduce those rights.


12. How to Request a Cancellation or Refund
To request a cancellation or refund, contact:
support@userbx.ie
Please include:
Your name;
Business or organisation name, where applicable;
Relevant project or service;
Date of purchase or agreement; and
Reason for the request, where appropriate.
We may request additional information to verify the request.


13. Refund Processing
Where a refund is approved, UserBX will normally process it using the original payment method where reasonably possible.
The time for the refund to appear in your account may depend on your bank or payment provider.


14. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page with the updated date.


15. Contact
For questions regarding cancellations or refunds:

UserBX, Ireland
Email: support@userbx.ie